Email Us
For general questions, product details, or support:
CustomerService@ElevateHomeMobility.com
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Contact Us
We're here to help — whether you have a quick question or need detailed guidance. Reach out anytime and a member of our team will be happy to assist. Our team is based in Dubuque, Iowa.
Call Us
Speak with a mobility specialist, Monday to Friday, 9 a.m. to 6 p.m. Central:
+1 (877) 730-1170Our line is answered 24/7. After hours, our answering service will take your message, or you can request a call back and we'll call you by 10 a.m. the next business day.
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HELPFUL RESOURCES
Find Answers Quickly
These pages answer many of our most common questions and outline exactly what to expect when ordering from us.
Shipping & Delivery
Track your order, expected lead times, Elevate Home Mobility Guarantee
Returns & Refund Policy
Clear, straightforward information on eligibility, timelines, and the return process.
Warranty Information
Manufacturer warranties, coverage periods, and how to file a warranty claim.
Frequently Asked Questions
Quick answers about installation, power requirements, site preparation, and more.
Veteran Programs
Special programs, discounts, and support options available to veterans and their families.
Not sure where to start?
Just reach out. We'll help you find the right solution and walk you through the next steps with care and clarity.