Warranty Length
3 Years
Platform & Frame coverage
WARRANTY COVERAGE
Our Warranty Promise
3-Year Limited Warranty — Built for Long-Term Peace of Mind
We've Got You Covered
Every Elevate Home Mobility P-Lift Vertical Platform Lift is backed by a 3-year limited warranty covering manufacturing defects — not wear and tear or improper use — with component-specific coverage periods designed to protect what matters most.
Both parts and labor are covered for the first 120 days. After 120 days, covered parts are shipped to you at our expense — so you can purchase with confidence.
Platform & Frame: 3 Years
Motor, Relays & Capacitor: 1 Year
Drive Shaft Screw & Fasteners: 1 Year
Cords, Wires & Fuses: 120 Days
Parts & Labor covered first 120 days
Covered parts shipped free after 120 days
If something isn't working the way it should — we'll take care of it.
Coverage Type
Parts + Labor
Both covered for first 120 days
Our Process
Simple & Fast
Contact us or submit a ticket
COMPONENT COVERAGE
Coverage by Component
Component
Coverage Period
Platform & Frame
3 Years
Best Coverage
Drive Shaft Screw (Brass Nuts)
1 Year
1 Year
Motor
1 Year
1 Year
Relays
1 Year
1 Year
Capacitor
1 Year
1 Year
Bolts & Fasteners
1 Year
1 Year
Cords, Wires & Fuses
120 Days
120 Days
All coverage periods begin from the date of delivery. Coverage applies to manufacturing defects only — not wear and tear or improper use.
DETAILS
Warranty Details
How the Warranty Works
If you need your P-Lift serviced and believe the work falls under the manufacturing warranty — which covers defective parts, not wear and tear or improper use — please contact us or complete a warranty support ticket on our website.
1
First 120 Days: Both parts and labor are fully covered. Contact us and we'll coordinate everything.
2
After 120 Days: Covered parts are shipped to you at our expense within each component's warranty period. Labor is not covered after the 120-day mark.
3
Technician Verification: We reserve the right to request a repair technician verify the nature of the repair needed for warranty claims.
Thank you for understanding and working with us to get maximum enjoyment and use from your P-Lift Vertical Platform Lift!
How to Get Warranty Support
If you believe your product needs warranty service, here's what to do:
1
Contact our support team by phone or email, or complete a warranty support ticket on our website.
2
Describe the issue and provide your order details so we can confirm your coverage period.
3
We'll guide you through the next steps — whether that's shipping a replacement part or coordinating a service visit.
What's Covered vs. What's Not
Covered — manufacturing defects such as:
- Component failures due to defects in materials or workmanship
- Issues arising during normal, intended residential use
- Parts within their designated warranty coverage period
Not covered:
- Wear and tear from regular use
- Damage from misuse, abuse, or improper use
- Improper installation or unauthorized modifications
- Damage caused by accidents, flooding, or natural disasters
- Normal cosmetic wear that does not affect operation
If you're unsure whether an issue is covered, just ask — we're happy to help.
Support Beyond the Warranty Period
After a component's warranty period expires, we still want to help. Post-warranty situations are reviewed on a case-by-case basis:
- Each situation is reviewed individually
- We do our best to provide reasonable solutions
- Our goal is to keep your P-Lift working safely for the long term
We believe in standing behind our products — even after the warranty ends.
FORMAL TERMS
Full Warranty Terms
Limited Warranty
Elevate Home Mobility warrants its P-Lift Vertical Platform Lift products to be free from defects in materials and workmanship under normal and intended residential use, for the component-specific coverage periods listed below, beginning from the date of delivery.
Component Coverage Periods
The following coverage periods apply to manufacturing defects only:
- Platform & Frame — Three (3) Year Warranty
- Drive Shaft Screw (Brass Nuts) — One (1) Year Warranty
- Motor — One (1) Year Warranty
- Relays — One (1) Year Warranty
- Capacitor — One (1) Year Warranty
- Bolts & Fasteners — One (1) Year Warranty
- Cords, Wires & Fuses — 120-Day Warranty
How Warranty Service Works
During the first 120 days from the date of delivery, Elevate Home Mobility will cover both parts and labor required to correct a covered defect, at no cost to the customer. After 120 days, covered parts will be provided and shipped at Elevate Home Mobility's expense within the applicable component warranty period; however, labor costs after 120 days are the responsibility of the customer. Elevate Home Mobility reserves the right to request that a repair technician verify the nature of the repair needed prior to approving a warranty claim.
Scope of Coverage
This warranty covers manufacturing defects and workmanship failures occurring during normal, intended residential use. This warranty does not cover wear and tear, damage resulting from improper use, or components outside their designated coverage period.
Post-Warranty Support
Issues arising after the expiration of a component's warranty period may be reviewed and addressed on a case-by-case basis. While not guaranteed, Elevate Home Mobility may offer parts, service, or other assistance at its discretion.
Exclusions
This warranty does not apply to damage caused by misuse, abuse, wear and tear, unauthorized modifications, improper installation, acts of nature, or use outside of the product's intended residential application.
Limitation of Liability
To the maximum extent permitted by law, Elevate Home Mobility shall not be liable for incidental or consequential damages arising from product use or failure.
Governing Terms
This warranty provides specific legal rights, and additional rights may vary by jurisdiction. Elevate Home Mobility reserves the right to modify this warranty at any time without prior notice.
Need Warranty Support?
Contact us directly or submit a warranty support ticket on our website — we'll guide you through every step.