RETURNS & REFUNDS

Returns & Refunds

Return any item within 30 days of delivery.

Peace of Mind Guarantee

Not the right fit? You can return any item within 30 days of the date you receive it, for any reason.

No hoops to jump through. We want you to feel confident ordering from Elevate Home Mobility.

30 days from delivery to return any item, for any reason

No restocking fees on any return

Damaged or defective? Fully covered, shipping included

Returns after 30 days are considered case by case

Start a Return

When you're ready, start your return here:

Start a Return

Prefer to talk to someone? Call +1 (877) 730-1170. Our line is answered 24/7, and specialists are available Monday to Friday, 9 a.m.–6 p.m. Central.

COMMON QUESTIONS

Return Details

What Items Are Returnable?

Returnable items must be:

  • Undamaged and in resalable condition
  • Complete, with all original packaging, parts, manuals, and accessories
  • Uninstalled before they ship back. Lifts that were installed are fine to return as long as they meet these conditions.
Non-Returnable Items

The following items are not eligible for return:

  • Special order or special request items
  • Free gifts and promotional items
  • Custom items made for you
  • Items you customize or modify
  • Used items that are no longer resalable
  • Items missing packaging, parts, or instructions
  • Items specifically marked "non-returnable"
Fees & Deductions
  • Restocking fee: None. We don’t charge a restocking fee on any return.
  • Shipping on returns: If your return isn’t due to a defect, the original delivery cost and the return shipping cost are deducted from your refund. For lifts and other freight shipments, that typically runs $300–$500 each way, depending on location. We’ll confirm the exact amount before you send anything back.
  • Damaged or defective items: Fully covered. We pay the return shipping and the original delivery, and repair, replace, or refund the item at no cost to you.
How Refunds Work

Refunds go back to your original payment method within 3 days of receiving your return.

For returns that aren’t due to a defect, the shipping costs described above are deducted from the refund. If you’d rather exchange the item, let us know when you start your return.

Returns after 30 days: Returns requested more than 30 days after delivery are considered case by case, and the same shipping costs apply. To talk it through, call +1 (877) 730-1170.

How to Return
1

Click Start a Return above, or call us.

2

We’ll send your return authorization (RMA) number, packing instructions, and the shipping amount, if any.

3

If the item was installed, uninstall it, then pack it securely with all parts and paperwork.

4

Ship it with the label we provide, or have it ready for the freight pickup we schedule for lifts.

5

We refund your original payment method within 3 days of receiving your return.

FORMAL TERMS

Full Policy

Returns; Return Authorization; Inspection

Subject to the limitations set forth herein, merchandise may be returned for any reason within thirty (30) days of the date of delivery. Returned merchandise must be undamaged, complete, and in resalable condition, and must include all original packaging, manuals, components, accessories, and documentation. Merchandise that has been installed may be returned once uninstalled, provided it meets these conditions. Elevate Home Mobility reserves the right to reject any return that does not meet these conditions.

A Return Merchandise Authorization ("RMA") may be required prior to return. Customers must obtain any required RMA and comply with all return instructions provided. Return shipments sent without authorization or not in accordance with provided instructions may be refused.

Non-Returnable Merchandise

The following items are not returnable: (i) special order or special request items; (ii) promotional items and free gifts; (iii) custom-built items and made-to-order products; (iv) items modified, customized, damaged, or otherwise rendered non-resalable; (v) items missing packaging, components, parts, or instructions; and (vi) items expressly designated as non-returnable.

SHIPPING COSTS ON RETURNS; NO RESTOCKING FEES

Elevate Home Mobility does not charge restocking fees. For returns that are not due to a manufacturing defect or shipping damage, the customer is responsible for the original outbound delivery cost and the return shipping cost, both of which will be deducted from the refund. For freight shipments, these costs typically range from $300 to $500 each way, depending on location; Elevate Home Mobility will confirm the amount before the return ships. Returns due to a manufacturing defect or shipping damage are fully covered, including all shipping costs. Delivery surcharges, insurance, taxes, and customs charges are non-refundable unless otherwise required by law or expressly agreed in writing by Elevate Home Mobility.

Refund Method; Timing

Refunds are issued to the original payment method within three (3) days of Elevate Home Mobility’s receipt of the returned merchandise, less any applicable shipping costs described above. Exchanges may be arranged on request.

Returns Outside the 30-Day Window

Returns requested after the thirty (30) day period may be accepted at the discretion of Elevate Home Mobility, subject to the same conditions and shipping costs. To request consideration, contact Elevate Home Mobility at +1 (877) 730-1170.

Limitation of Liability

To the maximum extent permitted by law, Elevate Home Mobility shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to any return, refund, exchange, or shipping issue.

Force Majeure

Elevate Home Mobility shall not be responsible for delays or failures in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, labor disruptions, supply chain constraints, transportation interruptions, or other events outside of its control.

Governing Terms

This Return Policy constitutes a portion of the terms applicable to your purchase and may be updated from time to time. In the event of any conflict between this policy and a manufacturer's written policy applicable to a specific product, the manufacturer's policy may control where required.

Questions About Returns?

Call anytime. Our line is answered 24/7, and specialists are available Monday to Friday, 9 a.m.–6 p.m. Central.

+1 (877) 730-1170 Email Us