Frequently Asked Questions

We offer home mobility solutions designed for everyday use — such as residential platform lift options, home accessibility products, and related accessories. If you're unsure what fits your home, our team can help you narrow it down.

Start with your space, height needed, and access requirements. If you contact us, we can help you choose the right category and confirm what measurements you'll want to check before ordering.

Many solutions can be installed indoors or outdoors depending on the model and configuration. If your installation will be outdoors, we'll help you think through exposure, placement, and protection.

Some locations require permits for accessibility equipment or electrical work. Requirements vary by city and state. We recommend checking with your local building department or contractor.

Yes. We can guide you through the basic measurements needed (available space, rise/height, and intended entry/exit). Contact our team and we'll walk through it with you.

All products ship within 2 business days of your order.

Typical delivery is 5–7 days depending on location, and we guarantee delivery within two weeks. See our Shipping & Delivery page for full details.

Yes — shipping is free on all orders.

We use trusted truck freight and small parcel delivery partners depending on your order size.

Yes. All shipments are covered under our Guaranteed Arrival Policy. If something goes wrong, we'll make it right.

Yes — once your order ships, you'll receive tracking details when available.

We sell direct and do not automatically include installation, but we can help you locate a local installer and provide guidance so your installer has what they need.

Yes. If you contact us with your city and state, we can help you identify a qualified local installer/repair provider, and we can share what to ask them to ensure they're a good fit.

We recommend asking:

• Have you installed accessibility equipment before?
• Are you licensed and insured in my area?
• Can you handle any required electrical work or coordinate it?
• Can you confirm the space and mounting requirements before installation?

Some products may require a standard electrical connection depending on model and setup. If electrical work is needed, a licensed electrician is recommended.

In most cases, yes. We can help you identify local support options and provide parts/service guidance if needed.

We provide a 2-year warranty that covers parts, labor, or replacement units for manufacturing defects or issues that occur during regular use. See our full Warranty page for details.

Yes — during the 2-year warranty, everything is covered related to manufacturing defects or regular-use issues, including parts, labor, or replacement as needed.

Support often continues beyond 2 years. After the warranty period, we handle issues case by case and will work with you to find a fair solution.

Contact us with your order details and a description of the issue. Photos or a short video can help speed up support.

Email: CustomerService@ElevateHomeMobility.com
Phone: +1 (877) 730-1170

We offer free 30-day returns on eligible items — no questions asked. See our full Returns & Refunds page for details.

The return window starts on the date you receive your order.

A 15% restocking fee may apply on returns. We keep this minimal and will communicate clearly if it applies to your item.

Returns after 30 days may be accepted at the discretion of Elevate Home Mobility. Please call +1 (877) 730-1170 and we'll review your situation.

Non-returnable items may include:

• Special order items
• Custom items made for you
• Items you've customized or modified
• Used items no longer resalable
• Items missing packaging, parts, or manuals
• Items marked "non-returnable"

Email: CustomerService@ElevateHomeMobility.com
Phone: +1 (877) 730-1170

That's exactly what we're here for. We can help you compare options, think through fit, and understand what to expect from ordering to delivery.

Yes. We regularly work with family members and caregivers and can help make the process clear and simple.

Yes. We proudly offer special pricing for qualifying U.S. veterans and their families.

Visit our Veterans Program page for details, or contact us and we'll help you through the process.