Frequently Asked Questions

We sell home mobility products direct: residential platform lifts (PL-52, PL-60 and PL-72), folding power wheelchairs, a pool lift for home pools, vehicle loading lifts for scooters and chairs, and a ceiling lift, plus accessories. If you’re unsure what fits your home, our team can help you narrow it down.

Start with your space, height needed, and access requirements. If you contact us, we can help you choose the right category and confirm what measurements you'll want to check before ordering.

Many solutions can be installed indoors or outdoors depending on the model and configuration. If your installation will be outdoors, we'll help you think through exposure, placement, and protection.

Some locations require permits for accessibility equipment or electrical work. Requirements vary by city and state. We recommend checking with your local building department or contractor.

Yes. We can guide you through the basic measurements needed (available space, rise/height, and intended entry/exit). Contact our team and we'll walk through it with you.

All products ship within 2 business days of your order.

Typical delivery is 5–7 days depending on location, and we guarantee delivery within two weeks. See our Shipping & Delivery page for full details.

Yes — shipping is free on all orders.

Lifts ship by freight truck with liftgate delivery included, so the carrier lowers your shipment to the ground at the curb. Smaller items ship by parcel carrier to your door.

Yes. All shipments are covered under our Guaranteed Arrival Policy. If something goes wrong, we'll make it right.

Yes — once your order ships, you'll receive tracking details when available.

Installation isn’t included. Most owners assemble a platform lift in 1–2 hours with two or three people. Prefer a pro? We’ll connect you with a local installer, billed by them.

Yes. If you contact us with your city and state, we can help you identify a qualified local installer/repair provider, and we can share what to ask them to ensure they're a good fit.

We recommend asking:

• Have you installed accessibility equipment before?
• Are you licensed and insured in my area?
• Can you handle any required electrical work or coordinate it?
• Can you confirm the space and mounting requirements before installation?

Some products may require a standard electrical connection depending on model and setup. If electrical work is needed, a licensed electrician is recommended.

In most cases, yes. We can help you identify local support options and provide parts/service guidance if needed.

Coverage depends on the product, and each product page lists its terms:

• Platform lifts: 3 years on the platform and frame; 1 year on the motor, relays, drive nut and fasteners; 120 days on cords, wires and fuses.
• Folding power wheelchairs: 3 years on the frame; 1 year on the motor, battery and controller; shorter coverage on wear parts.
• Pool lift and vehicle lifts: 1 year.

See our Warranty page for full terms.

Manufacturing defects are covered for the periods listed for each product. Normal wear and tear, misuse, and improper installation aren’t covered. Full terms are on our Warranty page.

Support often continues after a warranty period ends. We handle issues case by case, so give us a call.

Contact us with your order details and a description of the issue. Photos or a short video can help speed up support.

Email: CustomerService@ElevateHomeMobility.com
Phone: +1 (877) 730-1170

You can return any item within 30 days of delivery, for any reason, and there are no restocking fees. Damaged or defective items are fully covered. See our Return Policy for full details.

The return window starts on the date you receive your order.

There’s no restocking fee. Shipping costs apply to returns that aren’t due to a defect; our Return Policy has the details.

Possibly. Returns after 30 days are considered case by case. Call us at (877) 730-1170 to talk it through.

Non-returnable items may include:

• Special order items
• Custom items made for you
• Items you've customized or modified
• Used items no longer resalable
• Items missing packaging, parts, or manuals
• Items marked "non-returnable"

Call (877) 730-1170. Our line is answered 24/7, and specialists are available Monday to Friday, 9 a.m.–6 p.m. Central. You can also email CustomerService@ElevateHomeMobility.com or request a call back.

That's exactly what we're here for. We can help you compare options, think through fit, and understand what to expect from ordering to delivery.

Yes. We regularly work with family members and caregivers and can help make the process clear and simple.

Yes. U.S. veterans, active duty service members and first responders save 5% when they verify with GovX at checkout.

Add your items to the cart and choose the GovX verification option at checkout. Once you’re verified, the 5% discount is applied to your order. See our Veteran Programs page for details.